Terms & Conditions

GENERAL

1 – When the hirer accepts a booking from Dazzling Letters for any of our products, the following terms and conditions apply. Payment of the deposit accepts the terms and conditions.

2 – The document forms a legal contract between the hirer and Dazzling Letters.

3 – Our Light up Letters and Light up Numbers have been designed as Props mainly for inside use. However, they are able to be used outside at the approval of Dazzling Letters. They can withstand some weather conditions. If conditions are not favourable such as uneven ground, electrical too close to water then we have the right to set up in a more suitable, protected location. This is to protect the letters/numbers and most importantly you and your guests.

4 – If there is forecast/potential for rain/bad weather, the Letters/Numbers will need to be in an undercover location sheltered from wind.

5 – The Dance Floor must be on dry level completely flat ground, no sand or gravel. If there is potential/forecast for rain/bad weather the Dance Floor will need to be in an undercover location. We request no food or drinks on the Dance Floor. The Dance Floor must be wiped clean with damp cloth/mop prior to pick up. Any potential cleaning fees will be charged at $50 p/hr and deducted from your bond.

6 – It is the responsibility of the hirer to contact the venue and A) gain permission for Dazzling Letters to set up, B) you confirm set up/collect times and C) ensure there is sufficient space for the letters/numbers/dance floor in your intended location/floor plan. We are unable to move furniture/decorations set up by venues or other suppliers.

7 – Ensure the letters/numbers are within sufficient distance to a power source when deciding on your location. Dazzling Letters will supply extension cords or you can supply your own. Hire of a generator is not included and must be organised by the hirer prior to your event.

8 – Photos taken by Dazzling Letters, other suppliers, professional photographers and/or guests at your event may be used for Dazzling Letters advertising such as Facebook, Instagram, Website & Email. If you do not wish these to be shared, please advise Dazzling Letters accordingly.

PAYMENTS

1 – A $150 deposit is required upon booking to secure your hire.  Balance is to be paid 30 days prior to event date. Totals less than $150 will require full payment at time of booking and become your ‘deposit’.

2 – Deposits are non-refundable.

3 – Payments can be made via direct deposit. All payments must be made by due dates requested on invoice. Failure to pay by these due dates may result in cancellation of hire.  Early payments can be made if advised to Dazzling Letters.

4 – If payment defaults the hirer agrees to pay all costs incurred in recovery.

5 – Pricing for Light up Letters only are inclusive of delivery, set up and next day collection within 50km of Success, unless otherwise stated. If outside 50km of Success there may be additional costs and/or travel fee. Pricing for Light up Numbers, Lighting, Dance Floor, Furniture, Décor, Games & Package Deals are subject to Delivery, Set up, Collection & Pack down fees. Larger bookings may be subject to trailer hire costs. After Hours/After Event Collection (9pm-6am) may be available, subject to $75 After Hours Fee.

6 – Bond is to be paid as part of your balance due 30 days prior to event date. Bond will be assessed and refunded via bank transfer within 7 days after your event date, less any unforeseen damages/replacements costs.

CANCELLATION / POSTPONEMENT

1 – Cancellations must be made in writing via email.  Refunds may be given with consideration to the below:
– Cancelled up to 2 weeks prior to event – 50% of balance paid over deposit will be refunded.
– Cancelled less than 2 weeks prior to event – No refund of balance paid over deposit will be given.

2 – Postponements must be made in writing via email.
– We can accommodate change of date up to 12 months from original event date, subject to availability.

– Postponements beyond 12 months of the original event date, may be available subject to availability. These may also be subject to a review for price increase and invoice amended accordingly.

– Deposits paid and all monies paid over deposit will be transferred to new event date.

– Postponements which can’t be accommodated, will be treated as per conditions for a cancellation.

HANDLING & DAMAGES

1 – Only Dazzling Letters are permitted to move or adjust letter/numbers. Once we set up, the letters/numbers must be safe, secure and NOT MOVED by anyone other than Dazzling staff (no venue staff, hirer or guests). The hirer may only use any supplied remote controls to adjust lighting effects.

2 – Hirer accepts full responsibility or any loss or damages during the hire period, and will be liable for any repair or replacement costs. Photographs will be taken at Set-Up and Collection in case of any disputes. Repair costs will be assessed and deducted from bond. Should the repair/replacement cost be greater than the bond, a repair/replacement invoice will be forwarded to the hirer following your event, which is to be paid immediately. Additional charges will occur if damages made at your event prevent Dazzling Letters from fulfilling our agreements with other clients until the repairs/replacements are made. The hirer will be charged the amount it costs Dazzling Letters to refund the booking(s).

3 – To avoid any damages being made to the letters/numbers, please ensure that you and your guests are aware they are for visual purposes only and are NOT to stand, sit or lean on, with the exception of Bride & Groom’s professional photography.

4 – Dazzling Letters will not be liable for any injury or damage caused as a result of improper use of equipment.