Terms & Conditions
GENERAL
1. When the hirer accepts a booking from Dazzling Letters for any of our products, the following terms and conditions apply.
2. The document forms a legal contract between the hirer and Dazzling Letters.
3. Our Letters, Letter Lights and Props have been designed mainly for inside use. However, they are able to be used outdoors at the approval of Dazzling Letters. They can withstand some weather conditions. If conditions are not favourable such as heavy rain, strong winds, uneven ground, electrical too close to water then we have the right to set up in a more suitable, protected location. This is to protect the letters, yourselves and most importantly your guests.
4. It is the responsibility of the hirer to contact the venue and gain permission for Dazzling Letters to set up. The hirer is to ensure there is sufficient space for the letters to be set up, as we are unable to move furniture/decorations set up by other suppliers.
5. Ensure the letters are within sufficient distance to a power source when deciding on your location.Hire of a generator or extension cords are not included and must be organised by yourselves prior to your event.
6. Photos taken by Dazzling Letters, professional photographer and/or guests at your event may be used for Dazzling Letters advertising such as Facebook, Instagram, Website & Email. If you do not wish these to be shared, please advise Dazzling Letters accordingly.
PAYMENTS
1. A $150 deposit is required upon booking to secure your hire. Balance is to be paid 1 month prior to event date. Totals less than $150 will require full payment at time of booking and become your ‘deposit’.
2. Deposits are non-refundable.
3. Payments can be made via direct deposit. All payments must be made by due dates requested on invoice. Failure to pay by these due dates may result in cancellation of hire. Early payments can be made if advised to Dazzling Letters.
4. If payment defaults the hirer agrees to pay all costs incurred in recovery.
5. Pricing for Large Letters, Light up Letters & Light up Numbers only are inclusive of delivery, set up and collection within 100km of Success. If outside 100km of Success they are subject to a Travel Fee. Pricing for Lighting, Dance Floor, Furniture, Décor, Games & Package Deals are subject to Delivery & Set up Fee, Transport Fee & Travel Fee (if outside 100km of Success). Pick up can be arranged with some products.
CANCELLATIONS
1. Cancellations must be made in writing via email. Refunds may be given with consideration to the below:
– Cancelled up to 2 weeks prior to event – 50% of balance paid over deposit will be refunded.
– Cancelled less than 2 weeks prior to event – No refund of balance paid over deposit will be given.
HANDLING & DAMAGES
1. Only Dazzling Letters are permitted to move or adjust letters, light up letters or props. The hirer may only use any supplied remote controls to adjust lighting effects.
2. Hirer accepts full responsibility or any loss or damages during the hire period, and will be liable for any repair or replacement costs. Photographs will be taken at Set-Up and Collection in case of any disputes. A repair quote will be forwarded to the hirer following your event, which is to be paid immediately.Additional charges will occur if damages made at your event prevent Dazzling Letters from fulfilling our agreements with other clients until the repairs are made. The hirer will be charged the amount it costs Dazzling Letters to refund the booking(s).
3. To avoid any damages being made to the letters/props, please ensure that you and your guests are aware that the letters are for visual purposes only and are NOT to stand, sit or lean on, with the exception of Bride & Groom’s professional photography.
4. Dazzling Letters will not be liable for any injury or damage caused as a result of improper use of equipment.